{"id":40497,"date":"2025-08-27T13:20:03","date_gmt":"2025-08-27T13:20:03","guid":{"rendered":"https:\/\/lamotte.com\/soutien-mondial-et-service-client\/"},"modified":"2026-01-22T13:18:07","modified_gmt":"2026-01-22T13:18:07","slug":"soutien-mondial-et-service-client","status":"publish","type":"page","link":"https:\/\/lamotte.com\/fr\/soutien-mondial-et-service-client\/","title":{"rendered":"Soutien mondial et service client"},"content":{"rendered":"\n

\n\t\t\tPost Title\t<\/h1>\n\t

At LaMotte, we empower scientists, educators, and environmental stewards with accurate, accessible water testing solutions.<\/p>\n\t\t\t\t\"question-icon\"\n\t

Submit a Question or Request<\/a><\/p>\n\t

Available 24\/7, our highly trained support team will respond within 1 business day<\/p>\n\t\t\t\t\"A\n\t

Chat with Us<\/a><\/p>\n\t

Coming soon!<\/p>\n\t\t\t\t\"call-icon\"\n\t

Call Us: +1-800-344-3100<\/a><\/p>\n\tAvailable M-F | 8:15 am – 6 pm EST\n(Hours vary by department)\n

\n\t\t\tLive Agents Ready to Support You\t<\/h2>\n

\n\t\t\tCustomer Service\t<\/h3>\n

\n\t\t\t(Monday – Friday \/ 8:15 – 5:00 EST)\t<\/h4>\n\t

Customer care that’s reliable, informed, and ready to help.<\/p>\n

\n\t\t\tProduct Support\t<\/h3>\n

\n\t\t\t(Monday – Friday \/ 8:00 – 4:30 EST)\t<\/h4>\n\t

Expert guidance for using and maintaining LaMotte products and the science behind them.<\/p>\n

\n\t\t\tSoftware Support\t<\/h3>\n

\n\t\t\t(Monday – Friday \/ 8:00 – 6:00 EST)\t<\/h4>\n\t

Clear, knowledgeable help with setup, updates, and troubleshooting for LaMotte WaterLink\u00ae software and LaMotte meters.<\/p>\n

\n\t\t\tSoftware & Firmware Updates\t<\/h2>\n\t

Supporting some of LaMotte Company’s most advanced meters, WaterLink\u00ae Connect 2 is a free Windows\u00ae application that delivers firmware updates, collects test results over a USB connection, and acts as a bridge between your meter and Waterlink Solutions Pro.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tDownload Waterlink Connect\n\t\t\t<\/a>\n

\n\t\t\tWaterLink\u00ae Connect 2 supports USB connection to the following LaMotte meters:\t<\/h3>\n\t
    \n
  • LaMotte Spin\u00ae meters<\/li>\n
  • DC1500<\/li>\n
  • SMART3<\/li>\n<\/ul>\n

    *Result collection methods vary based on meter capabilities.<\/p>\n

    \n\t\t\tSystem Requirements for WaterLink Connect 2:\t<\/h3>\n\t
      \n
    • Supported Operating System: Windows 10, Windows 11<\/li>\n
    • Hardware Requirements:\n
        \n
      • x86\/x64 Compatible CPU (ARM based CPUs are not supported)<\/li>\n
      • 1gb available disk space (8gb recommended)<\/li>\n
      • High Speed USB 2.0 Port or faster for meter connection<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

        Post Title At LaMotte, we empower scientists, educators, and environmental stewards with accurate, accessible water testing solutions. Submit a Question or Request Available 24\/7, our highly trained support team will respond within 1 business day Chat with Us Coming soon! Call Us: +1-800-344-3100 Available M-F | 8:15 am – 6 pm EST (Hours vary by […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-40497","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSoutien de la compagnie LaMotte | Aide et ressources produits<\/title>\n<meta name=\"description\" content=\"Trouvez les manuels produits, la FAQ et le support technique de LaMotte Company \u2014 votre partenaire de confiance pour les solutions d\u2019analyse de l\u2019eau.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lamotte.com\/fr\/soutien-mondial-et-service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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