LaMotte professional grade instruments can serviced by our manufacturing staff. Professional instruments include; the 2020 Turbidimeter, Smart® Colorimeters, DC-1500s and Waterlink® Spin instruments. For help with Waterlink® Spin instruments, please call 1-800-344-3100 Extension 3 and for all other instruments Extension 2. Note that many performance issues can be resolved by troubleshooting with our Technical Service Representatives. For issues requiring factory repair/service, a RA number must be obtained before sending an instrument to the factory. Professional grade instruments have 2-year warranty terms. For warranty claims, be sure to have a copy of your purchase receipt/invoice.
Economy instruments such as TRACER PockeTesters and ColorQ devices can be sent to the factory for Warranty Claims only. We do not offer repairs and preventative maintenance of these instruments once they are out of warranty. These instruments carry warranty periods of 6 months. For help with TRACER PockeTesters and ColorQ devices, please contact our Technical Service Department at 1-800-344-3100 ext 2.